Contact Us
Contact Us
đź“ž Discreet, Personalized & Luxurious Communication
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At Luxury Novax, our customers are more than just luxury buyers — they are respected members of an exclusive private club.
We believe that meaningful communication is the foundation of trust, satisfaction, and a truly exceptional shopping experience.
That’s why connecting with us isn’t just about assistance — it’s a part of your luxurious journey.
👤 Dedicated Consultant for Every Order
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Instead of general customer service, we assign a dedicated consultant to every confirmed order.
This expert will be your private point of contact from the moment you place your order until delivery — and even beyond, for after-sales services.
â›” Note: Direct contact details will only be shared after a confirmed purchase. This ensures top-level privacy, focused service, and zero time wasted on non-serious inquiries.
✉️ Official Communication Channels
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📧 Official Email
For order tracking, consultation, questions, or suggestions:
support@luxurynovax.com
đź“‹ Contact Form
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At the bottom of this page, you’ll find our contact form.
Submit your details and our team will get back to you within 2 business hours.
🛡️ Your Privacy & Security Are Sacred
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We are fully committed to safeguarding your personal and financial information.
All communications are kept strictly confidential and handled under world-class data protection protocols.
Your information will never be shared with third parties.
âť“ Have a Question?
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Before reaching out, you may want to check our FAQ page.
You’ll likely find quick answers regarding shipping, payment, warranty, and more.
đź•’ General Support Hours
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Business Days: Monday to Saturday
Working Hours: 10:00 – 20:00 (Tehran time)
đź“Ś Note: Verified buyers receive 24/7 personalized support throughout the week.
We’re always here for you —
Whether you’re exploring your options or following up on your purchase.
Let us deliver an experience that’s flawless, luxurious, and unforgettable.
Reach out — we’re listening.