FAQ
FAQ
Frequently Asked Questions
At Luxury Novax, we believe that transparency and trust are the foundation of every luxury purchase. This section is carefully designed to address all the important questions you might have before placing an order.
From secure cryptocurrency payments to discreet worldwide shipping and guaranteed product authenticity, everything is explained in detail.
If you have a specific question that is not covered here, our dedicated support team is always ready to assist you — because your peace of mind is our top priority.
🛍️ About Our Products
Are all your items original and authentic?
Absolutely. We guarantee 100% authenticity for every item we offer. Each product is carefully verified and sourced from certified sellers, collectors, or trusted suppliers. Luxury Novax provides full transparency to ensure every purchase is genuine, traceable, and investment-worthy.
Do high-value items like diamonds or fine jewelry come with certification?
Yes. All rare gems, diamonds, and fine jewelry come with internationally recognized grading reports and authenticity certificates issued by top-tier laboratories. These documents verify cut, clarity, color, carat weight, and overall valuation.
🚚 Shipping & Stealth Delivery
Do you ship internationally?
Yes, we proudly ship to every country worldwide, with no restrictions. Wherever you are, your order will be delivered securely and professionally.
Is the packaging discreet?
Absolutely. Every item is packaged in completely unbranded, untraceable wrapping, with no mention of Luxury Novax or the product’s nature. This ensures total privacy and discretion at every level.
Why is stealth shipping important?
Stealth shipping protects you from any form of governmental, legal, or tax-related tracking. Your financial privacy is our top priority. We take every measure to ensure your package arrives safely, anonymously, and securely.
Are shipments insured?
Yes. Every single order is fully insured for loss or damage during transit. You can shop with complete peace of mind.
How can I track my shipment?
After dispatch, you will receive a secure tracking code. If you’ve placed a high-value order, your personal concierge will keep you updated on the shipment status through secure communication.
💳 Payments & Crypto Security
Which cryptocurrencies can I pay with?
You can pay with any cryptocurrency supported by our payment gateway. We support a broad range of coins and tokens. Simply choose the one that suits you best at checkout.
Is it safe to pay with crypto?
Yes. We use highly secure crypto payment processing, and we never store your wallet address. Transactions are direct, fast, encrypted, and entirely within your control.
Do you store any personal or financial information?
No. We do not store or request any sensitive financial data. Your privacy and security are integral to our service.
💎 Guarantees & After-Sales Service
Do you offer a money-back or satisfaction guarantee?
Yes. If your item does not match the description or fails authentication, you will receive a full refund or exchange, based on your preference.
What kind of after-sales support do you provide?
Each customer is assigned a dedicated consultant after purchase, offering assistance with any questions, repairs, future recommendations, or services such as gemstone polishing, resizing, or custom upgrades.
Are prices fixed and transparent?
Absolutely. There are no hidden fees. The price you see is the price you pay – including insurance and worldwide stealth delivery.
🧑💼 Customer Experience & Loyalty
Will I have a dedicated consultant?
Yes. After your first purchase, you’ll be assigned a personal concierge to assist with future purchases, exclusive offers, and one-on-one support.
Why do you avoid displaying contact details upfront?
Due to the high-value and sensitive nature of our products, we limit direct contact to verified customers only. Once you place an order, you’ll have secure, priority communication with our team.
How do you ensure customer satisfaction long-term?
We believe in building trust-based relationships with our clients. We do everything to ensure you’re fully satisfied—not just with your first purchase, but every time you return to Luxury Novax.
If you have more questions, please feel free to contact us through the dedicated form on our Contact Page. Our multilingual support team will respond during business hours.
🖤 Luxury Novax – Where Privacy Meets Prestige.