Luxury Warranty
Luxury Warranty
🌟 Warranty & After-Sales Service
At Luxury Novax, we are committed to providing the highest quality products and services to our customers. Every item you purchase from our store comes with an exclusive warranty and after-sales service. Our goal is to ensure a seamless and worry-free shopping experience and to guarantee that your luxury items remain in excellent condition long after your purchase.
✅ 1. Authenticity Guarantee
We assure you that all products offered at Luxury Novax are 100% authentic and sourced from reputable and official suppliers. Each item—be it jewelry, watches, diamonds, or artworks—comes with a certificate of authenticity and detailed documentation. You will also receive brand or manufacturer-issued proof of quality and origin.
🛠️ 2. Repair & Maintenance Warranty
All products are covered under a comprehensive repair warranty. If any technical issue or defect caused by materials or manufacturing occurs, we provide free repair services. Our after-sales team is always ready to assist with professional maintenance and support for a specified period after your purchase.
👤 3. Exclusive Support for High-Value Products
For high-value items such as rare jewelry, luxury watches, or fine art, a dedicated advisor is assigned to you. This expert will personally assist you through every stage—from purchase to care and maintenance—ensuring a smooth, personalized experience.
💰 4. Price Guarantee
We guarantee fair and transparent pricing. If the price of your purchased item drops shortly after your order, you may request a refund of the price difference through our after-sales team. We want you to feel confident in your investment.
🤝 5. Comprehensive Support for Any Issues
Should you face any dissatisfaction or product issues, our dedicated team is here to help immediately—without charging you a single penny. We take care of everything, ensuring the fastest and most effective solution possible.
🎓 6. Product Care & Maintenance Resources
To maintain the long-term beauty and functionality of your product, we provide detailed care guides. These include special instructions for handling and storing jewelry, watches, and artwork—helping you extend the life and value of your items.
🛡️ 7. Safe Shipping Warranty
We ensure all your purchases are shipped securely via professional, trusted logistics providers. High-value items receive special packaging to protect against physical damage, humidity, and temperature changes during transit.
📦 8. Discrete Shipping Guarantee
To respect your privacy, every order is shipped in fully unbranded and anonymous packaging. The delivery process is entirely discreet, ensuring no one can detect or trace the content of your package.
🔄 9. Return & Exchange Support
If you’re not satisfied with your purchase or receive a damaged item, you may return or exchange it within a designated timeframe. Our after-sales team will handle the process quickly and smoothly—and we’ll cover all return shipping costs.
🏷️ 10. Official Retailer Authenticity Guarantee
All our products are purchased from official brand retailers or certified distributors. We never sell counterfeit or unofficial goods. When you shop with us, you’re guaranteed 100% authenticity and origin.
🚚 11. Fast Delivery & Dispatch
We take fast, secure delivery seriously. All products are shipped and delivered within 5 to 8 days, depending on your location. We work with the fastest and most reliable carriers to ensure prompt delivery.
📞 12. Dedicated Phone Support
Each order receives a dedicated support specialist who will contact you personally by phone. They will coordinate every step of the delivery with you and be available for any inquiries, providing a safe and private communication channel.
🔐 13. Insurance for All Orders
All shipments are fully insured based on order value by leading international insurance companies. If anything happens during transit, we guarantee you won’t suffer any loss. Our support team will handle everything on your behalf.
With these commitments, we ensure that every customer enjoys a truly luxurious and worry-free shopping experience. All Luxury Novax products are backed by exceptional warranty and after-sales services, and our team is always here to support you from purchase to delivery and beyond.