Payment Policy
Payment Policy
At our store, payment is more than just a transaction—it’s an integral part of a seamless, secure, and transparent shopping experience. This policy outlines our commitment to payment clarity, customer rights, and platform responsibilities. All payments are exclusively processed through supported cryptocurrencies, with blockchain technology ensuring maximum security, precision, and trust.
💳 Accepted Payment Methods
We only accept cryptocurrency payments through reputable digital currencies such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and others supported by our platform. Upon finalizing your order, you’ll receive a secure payment link with a wallet address and real-time exchange rate.
✅ Payment Confirmation & Order Processing
After the transaction is completed, our system automatically and our finance team manually verifies the payment on the blockchain. Once confirmed, the preparation and shipping process begins. You will be kept informed at every stage via email and your user dashboard.
🔐 Secure Escrow Until Final Customer Approval
We treat your funds with the utmost care and hold them in secure escrow until you confirm the complete receipt and approval of your order.
Your payment will only be released to the seller when:
📦 The product is fully and physically delivered to you
🧾 You confirm its authenticity and flawless physical condition
📜 All certificates, documentation, and proofs of origin have been received and reviewed
This structure eliminates risks and provides full security to the buyer.
🔄 30 Day No-Questions-Asked Return Guarantee
To further enhance customer confidence, you may return the product within 30 days of delivery—no questions asked, provided it is unused, undamaged, and in its original condition.
In such cases, we will refund the full amount paid, including shipping costs, without deducting a single cent, back to the same cryptocurrency wallet used for the transaction. Refunds are processed within 24 to 48 business hours and fully monitored by our finance team.
🛡 International Insurance on All Payments
All cryptocurrency transactions on our platform are covered by the world’s most trusted and robust international financial insurance providers. In the event of blockchain delays, transaction errors, or network issues, our team takes full responsibility to investigate and resolve the issue—or to resend the funds at no additional cost to you.
🧾 Transparent Transaction Records
Every payment comes with a complete record—currency type, amount, timestamp, exchange rate, wallet address, transaction ID, and current status—all saved in your account dashboard. You can view, track, and verify your transaction history at any time.
📞 24/7 Dedicated Payment Support
Our specialized finance support team is available 24/7 to assist you with any questions, concerns, or technical issues regarding payment. Whether you need help selecting the right crypto or resolving a blockchain error, we’re here for you—every step of the way.
By upholding this policy, we ensure a payment experience that is secure, transparent, and worthy of the Luxury Novax name.If you have any questions, don’t hesitate to reach out to us.