🛫 Shipping & Returns
🛍️ Luxury Novax
Global Luxury, Guaranteed Security
🌐 Shipping
🌍 Global Delivery
We ship worldwide. No matter where you are, your luxury item will reach you safely and swiftly.
📦 Professional Packaging
All orders are sealed in premium, shock-resistant packaging to ensure your item arrives in perfect condition.
🛡️ Insured Shipments
Every package is fully covered by top-tier international shipping insurance. In the rare case of loss or damage, we take full responsibility and you will not lose a single cent.
🔍 Tracking Code
A tracking number will be shared with you immediately after shipment. You’ll always know where your package is.
🕒 Shipping Time
In-stock items: Processed within 24–72 hours and delivered within 5–10 business days depending on the destination.
Custom or exclusive items: May require 5–10 business days for preparation and shipping.
💸 Shipping Costs
Free shipping worldwide.
All packaging and delivery costs are our gift to you – you’ll never pay for shipping.
📞 Dedicated Support
A personal specialist will be assigned to your order. Once your order is shipped, they will contact you via a secure phone line.
You can reach out at any time to get real-time updates on location, delivery status, and more.
🔁 Return Policy
We stand by the authenticity and quality of every product. But for your peace of mind, we offer full return support:
✅ 30-Day No-Questions Return
Changed your mind? No worries. Return your product within 30 days for a full refund – shipping is also free, and you won’t lose a single cent.
🧾 Defective or Damaged Items
Report any issues within 7 business days for an easy return and full reimbursement.
🔄 Incorrect Orders
If there’s any mismatch, we’ll take care of the return process and cover all the costs.
🧬 Authenticity Guarantee
All our products come with certificates of authenticity. If the authenticity is disputed, funds will be held safely until resolution.
Conditions:
Products must be returned unused, in original packaging, and with all included accessories.
🔐 Secure Payment & Escrow
Your payment remains in our secure escrow system until you confirm the product has arrived and matches expectations.
This ensures maximum financial protection for your luxury purchase.
💳 Refund Timeframe
If an order is canceled or a refund is required for any reason, the amount will be returned within 3–5 business days.
You will receive 100% of your payment — no deductions, no hidden fees, not even a single cent.