Shipping & Returns – Luxury Novax
At Luxury Novax, we combine global luxury, flawless security, and exceptional service to ensure that every purchase reaches you safely, promptly, and in perfect condition.
Our shipping and return policies are designed to provide peace of mind for every collector and luxury shopper, regardless of the payment method—cryptocurrency or traditional international gateways like PayPal, Stripe, Skrill, Apple Pay, Google Pay, and all major credit/debit cards.
🌍 Global Shipping
No matter where you are in the world, your luxury item will reach you safely and efficiently.
Our team coordinates international logistics with premium shipping providers, ensuring every package is handled with the highest level of care.
📦 Premium Packaging
All orders are carefully packed in shock-resistant, custom-designed luxury packaging to guarantee your item arrives in pristine condition.
From fragile antiques to delicate jewelry, every product is fully protected.
🛡 Fully Insured Shipments
Every shipment is insured with top-tier international shipping insurance. In the rare event of loss or damage, Luxury Novax takes full responsibility.
Your investment is fully protected, whether you paid with cryptocurrency or via any international payment gateway.
🔍 Real-Time Tracking
Once your order is dispatched, a tracking code is provided immediately. You can monitor your package in real-time through your user dashboard or secure email updates.
🕒 Shipping Times
In-stock items: Processed within 24–72 hours, delivered within 5–10 business days depending on destination.
Custom or exclusive items: May require 5–10 business days for preparation and shipping.
We strive to combine speed with meticulous handling, ensuring that every luxury item is delivered without compromise.
💸 Worldwide Free Shipping
Luxury Novax offers free shipping worldwide. All packaging and delivery costs are included—you never pay extra, whether your payment is via crypto or a traditional international gateway.
📞 Dedicated Support
Every order is assigned a personal order specialist who communicates via secure channels.
You can contact them at any time for real-time updates on location, delivery status, or special requests.
🔄 Returns & Exchanges
We stand firmly behind the authenticity and quality of all our products. To ensure peace of mind:
30-Day No-Questions Return: If you change your mind, return your product within 30 days for a full refund, including shipping.
Defective or Damaged Items: Report any issues within 7 business days for a hassle-free return and full reimbursement.
Incorrect Orders: Any mismatch or error will be fully rectified at no cost to you.
Conditions: Products must be returned unused, in original packaging, and with all included accessories.
🧬 Authenticity Guarantee
All items include certificates of authenticity. If authenticity is ever disputed, funds remain safely in escrow until resolution, ensuring your purchase is fully protected.
🔐 Secure Payments & Escrow
Whether you pay with cryptocurrencies (BTC, ETH, USDT) or traditional international gateways (PayPal, Stripe, Skrill, Apple Pay, Google Pay, Visa, Mastercard, Amex, Discover), your funds are securely held in escrow until:
The product is fully delivered to your address
You confirm its authenticity and flawless condition
All certificates and documentation are verified
This guarantees maximum financial security and trust for every transaction.
💳 Refunds
If an order is canceled or a refund is requested, the amount will be returned within 3–5 business days.
You will receive 100% of your payment—no deductions, hidden fees, or surprises, regardless of the payment method used.